Pokestores.com FAQ

When do we Ship?

CollectibleCardsShop.com Ships Every Wednesday and Every Friday out after we send out our System will automatically apply for the Tracking number within 2 to 3 Business Days to Your Order.

Changing Stock?

Our Stock can Change Every Minute why? If Customers from us Cancel the Product that they ordered the Stock will go up or We got a Restock.

Restock When?

CollectibleCardsShop.com gets Restocks Monday and Friday. We are Constant in contact with our Supplier to Get fast Restock. If you wanna know when we will get a Restock for a Product where you are looking for just Chat with us One form our Supporter Will help you to Find out when the Restock is coming.

Payment methods

CollectibleCardsShop.com accepts a variety of payment methods online.

 

  • Sofort
  • Bank Transfer
  • IDeal
  • GiroPay
  • BanContact
  • P24

How to Return to Pokestores.com

Ship your item back to Pokestores.com

To return an item to Pokestores.com, sign in to your Order Listing page with your Email and password.

After you sign in, you will see the items from your recent orders. Select an item to go to the order details page. From there, use Chat.

Next, read the instructions we give you. Print Return Label shipping and any required hazmat labels. If you’re shipping multiple boxes, We recommend using the original packaging if you are returning any Product.

Refunds

Once we receive your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method:

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Online Order Status

To view or edit your Pokestores.com order online, visit your Order Listing(Opens in a new window) page and sign in with your email and password.

Online order options include:

  • Check your order status
  • Track a shipment
  • Return or cancel eligible items
  • View pickup information
  • Print an invoice

Cancel Your Order

If you want to cancel your Order you must send an Email in the next 5 to 10 Minutes your Order got Confirmed if this didn’t happen we cant Cancel the Order.

REMINDER: Once payment is made and confirmed, orders from Pokestores.com can no longer be canceled.

Where we do Ship?

We ship in over 200 Countries in the World if you are not Sure if Your country is included just Chat with our Customer Support 24/7 They will tell you if your Country is included.

Ships Time

The Ships time is an estimate of when the item will leave our warehouse. For example, any Item from our Warehouse Ships in 2 – 3 business days,” the item will leave our warehouse one business day after you place your order. ( Because of COVID 19 the Delivery can be Delayed )

Shipping cost

we Ship with Express Shipping in over 200 Countries for Free if you wanna Know if yours is Included go to the Checkout and check if your country is there.